If you receive an item that does not meet your expectations or arrives in unsatisfactory condition, you may request a refund or exchange within 7 days of receiving your order.

• Items must be unused, unwashed, and in their original packaging.
• Proof of purchase is required for all refund or exchange requests.
• Customized or clearance items may not be eligible unless defective.

To start your refund or exchange process, please contact our support team by email or phone. Provide your order details, a description of the issue, and photos if applicable. We will guide you through the next steps.

Refunds will be issued via your original payment method or as store credit, based on your preference. Exchanges can be made for items of equal or lesser value.

For hygiene reasons, accessories and undergarments may not be eligible for return unless they are defective. Clearance or customized products are not refundable unless there is a manufacturing issue.

Customers are responsible for return shipping costs unless the item is defective or the wrong item was delivered. Please use a trackable shipping service, and keep your receipt until your refund or exchange is complete.

This refund policy may be updated as needed. We encourage you to review this page for the most current information before making a purchase.